Customer Service Coordinator

4 weeks ago

Eccles, Salford, United Kingdom Culina Group Full time
Job Title: Customer Service Administrator

We are seeking a highly skilled and dedicated Customer Service Administrator to join our Customer Service Team at our Port Salford site.

Job Summary:

The successful candidate will provide exceptional customer service, support the day-to-day administration of Customer Services, and contribute to the overall success of the site.

Key Responsibilities:
  • Provide outstanding customer service and support to internal and external personnel.
  • Problem solve for clients, customers, and internal departments.
  • Meet customer and client expectations.
  • Resolve customer and client queries.
  • Key in orders on SAP.
  • Maintain a high level of customer/client focus.
  • Provide various reports for clients in a timely manner.
  • Control ATP for order releasing.
  • Ensure the completion and circulation of reports to relevant stakeholders.
Requirements:
  • Possess a passion for delivering an exceptional customer service experience.
  • Have attention to detail/accuracy.
  • Have good geographical knowledge.
  • Be proficient in computer literacy, including Microsoft Excel, PowerPoint, and Outlook.
  • Have SAP experience.
  • Have excellent communication skills to deliver accurate information.
  • Be able to work in a fast-paced environment.
  • Be conscientious and reliable with an adaptable attitude.
Benefits:
  • Annual leave - competitive holiday entitlement.
  • Pension scheme - we offer a great contribution of 4% employee and 4% employer.
  • Life assurance - x2 your annual salary.
  • Wellness - via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye care vouchers - we can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward and recognition - we recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards.
  • Everyday discounts - via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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