Customer Service Administrator
4 weeks ago
Job Title: Customer Service Administrator
We are seeking a Customer Service Administrator to support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced environment.
Key Responsibilities:
- Answering emails for internal and external personnel.
- Problem-solving for clients, customers, and internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Order keying on SAP.
- Maintaining a high level of customer/client focus.
- Providing various reports for clients in a timely manner.
- ATP control for Order releasing.
- Ensuring the completion and circulation of reports to relevant stakeholders.
Requirements:
- Passion for delivering an exceptional customer service experience.
- Attention to detail/accuracy.
- Good geographical knowledge.
- Proficient in computer literacy, including Microsoft Excel, PowerPoint, and Outlook.
- SAP experience.
- Excellent communication skills to deliver accurate information.
- Ability to work in a fast-paced environment.
- Conscientious and reliable with an adaptable attitude.
About Us:
Culina Group is a leading logistics company committed to employee development and recognising success for hard-working performers. We offer a wide range of benefits, including annual leave, pension scheme, life assurance, wellness, eye care vouchers, reward and recognition, and everyday discounts.
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