Customer Service Coordinator

3 days ago


Eccles, Salford, United Kingdom Culina Group Full time
Job Title: Customer Service Administrator

We are seeking a highly skilled and dedicated Customer Service Administrator to join our Customer Service Team at our Port Salford site.

Job Summary:

The successful candidate will provide exceptional contract support and customer service in a fast-paced environment, contributing to the overall success of the site.

Key Responsibilities:
  • Provide outstanding customer service and support to internal and external personnel.
  • Problem-solve and resolve customer and client queries in a timely and professional manner.
  • Meet customer and client expectations through effective communication and issue resolution.
  • Key in orders on SAP and maintain accurate records.
  • Ensure the completion and circulation of reports to relevant stakeholders.
  • Perform other administration tasks as determined by the Customer Service Manager.
Requirements:
  • Passion for delivering exceptional customer service.
  • Attention to detail and accuracy.
  • Good geographical knowledge.
  • Proficient in computer literacy, including Microsoft Excel, PowerPoint, and Outlook.
  • SAP experience.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment.
What We Offer:
  • Competitive salary.
  • Annual leave.
  • Pension scheme.
  • Life assurance.
  • Wellness program.
  • Eye care vouchers.
  • Reward and recognition program.
  • Everyday discounts.


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