Duty Manager

7 days ago


Oxford, United Kingdom SSP Careers Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Careers. As a Duty Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and drive business growth.

Key Responsibilities
  • Lead a team of hospitality professionals to deliver exceptional customer service and drive business growth.
  • Develop and implement strategies to improve operational efficiency and customer satisfaction.
  • Manage and maintain a clean and welcoming environment that meets the highest standards of quality and safety.
  • Coordinate team efforts to ensure seamless day-to-day operations and achieve business objectives.
  • Identify and capitalize on opportunities to improve customer experience and drive revenue growth.
  • Build and maintain strong relationships with colleagues, customers, and stakeholders to promote a positive and inclusive work environment.
Requirements
  • At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Proven track record of delivering exceptional customer service and driving business growth.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work effectively in a fast-paced environment and adapt to changing circumstances.
  • Knowledge of hospitality operations and customer service principles.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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