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Property Maintenance Account Manager
2 months ago
Job Summary:
We are seeking a highly skilled Property Maintenance Account Manager to join our team at London Property Services Ltd. As a Property Maintenance Account Manager, you will be responsible for managing a portfolio of prime customer accounts, processing client work orders, and coordinating the works/diaries of our field-based workforce.
Key Responsibilities:
- Manage a given set of prime customer accounts, ensuring excellent customer service and building strong relationships with clients.
- Process client work orders, ensuring timely completion and minimal delay in reporting, invoicing, and collection.
- Coordinate the works/diaries of our field-based workforce, optimizing the utilization of field operatives and ensuring efficient job allocation.
- Deal with problems and queries, providing effective solutions and ensuring customer satisfaction.
- Grow the accounts by building rapport and strengthening relationships with clients, identifying opportunities for growth and expansion.
Requirements:
- Experience within a similar role/company, preferably in property or property maintenance management.
- Excellent PC, typing, and communication skills, with the ability to multi-task, prioritize, and work fast and without supervision in a busy but supported environment.
- A flexible, friendly, professional, and helpful attitude, with the ability to work well under pressure during peak periods.
What We Offer:
- A fast-moving, interesting, and varied role in a top company in the sector.
- Independence and autonomy to run your own accounts, with opportunities for experience and ongoing training where required.
- A friendly, supportive employer with a pension scheme and 20 days holiday + bank holidays.
