Property Maintenance Account Manager

2 weeks ago


London, Greater London, United Kingdom Optimal Maintenance Ltd Full time
About Us

We are Optimal Maintenance Ltd, a professional service provider to various clients, including housing associations and high-end estate agents. Our services range from carpentry to gas safe plumbing and property refurbishments. We prioritize exceptional customer service and property care.

The Role

We are seeking experienced Account Managers from a property or construction background to join our team. As an Account Manager, you will be responsible for managing your own accounts, from bookings to invoicing, in a supportive and fun environment. You will work in our brand new refurbished office in Clapham, with a full team of 18 once we have completed our mission to find our superstars.

Key Responsibilities
  • Oversee job requests, ensuring efficient and correct completion
  • Daily liaison with property managers, tenants, clients, and engineers to ensure smooth operations
  • Stay up-to-date with engineers' skills and trades to increase productivity and minimize re-calls
  • Ensure accurate booking confirmations are sent to clients
  • Update eWorks with user-friendly descriptions to enable engineers to complete their work efficiently
  • Book jobs in the same geographical locations for efficiency
  • Promote and sell our services to existing accounts and prospective clients
  • Establish and maintain positive business and customer relationships
Requirements
  • You are a true team player with motivation and a desire to smash targets
  • Great attention to detail, ensuring all dots are joined from booking to invoicing
  • Excited by working in a fast-paced environment with a supportive team
  • A quick learner, eager to find out more
  • Proven ability to juggle multiple account management while keeping a smile on your face
  • Excellent listening, negotiation, and presentation skills
  • Experience working within a property maintenance company or within the property industry is desirable
  • Able to be office-based full-time during your training and probation phase
  • Within a reasonable commute to Clapham North
Benefits
  • Competitive basic salary of between £30,000 - £35,000 plus a fantastic bonus scheme, paid quarterly
  • An employee-first culture with a supportive team
  • Brand new offices in the buzzing area of Clapham with plenty of shops, bars, and restaurants
  • Office location, 2-minute walk from Clapham North with plenty of links to various parts of London
  • Comprehensive induction programme with ongoing support to achieve your bonuses
  • Career progression within a rapidly growing business
  • Bonus scheme and company events
Diversity and Inclusion

The Optimal Group is an equal opportunities employer. We actively encourage people from all backgrounds to apply. We leave no room to discriminate based on race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, or any other protected class.


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