Administrative Assistant

5 days ago


Great Doddington, Northamptonshire, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

About the Role

We are seeking an enthusiastic and motivated full-time administrator to join our dynamic administration team within the Older Peoples Mental Health team. As an administrator, you will provide efficient and effective administrative support to the mental health clinical team, ensuring effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals.

Key Responsibilities

  • Provide administrative support to clinical staff, including consultant psychiatrists, and maintain accurate and up-to-date records.
  • Manage all calls in a controlled and professional manner, dealing with difficult callers in a calm and professional manner.
  • Perform word processing tasks, including reports and summaries, and maintain filing in electronic records.
  • Register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
  • Provide operational support for clinical letters/correspondence using necessary computerised systems.

Requirements

  • Good command of written English and educated to GCE/GCSE standard.
  • Experience of working in a busy and demanding office/customer-facing environment and planning and organising own workload and of staff within own span of control.
  • Excellent customer care skills, good IT skills (MS Office), and ability to work under occasional pressure/stress.

About Us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

What We Offer

We offer a range of benefits, including a competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment.



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