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Customer Retention Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly skilled Customer Retention Specialist to join our team at Daisy Communications Limited. As a key member of our sales-focused organization, you will play a crucial role in driving customer loyalty and reducing churn.

Key Responsibilities
  • Perform outbound call activity to engage with customers and resolve their queries in a timely and effective manner.
  • Identify opportunities to maximize growth and revenue through cross-selling and referrals to specialist sales teams.
  • Escalate process issues and provide suggestions for suitable resolutions to improve customer satisfaction.
  • Collaborate with other departments to increase customer loyalty and reduce churn.
  • Develop strong communication skills to communicate clearly and concisely with customers and colleagues.
Requirements
  • Demonstrate the ability to work in a fast-paced environment within a sales-focused industry.
  • Be proficient in Microsoft packages and able to analyze and interpret data.
  • Take ownership of issues and follow through to conclusion.
  • Develop sound questioning and listening skills to pinpoint customer issues and gain resolution.
  • Display a can-do attitude with a flexible approach to work.
Benefits
  • 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • Holiday purchase scheme.
  • £500 referral scheme bonus.
  • Professional development opportunities to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at over 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.