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Housekeeping Operations Manager

2 months ago

London, Greater London, United Kingdom Staycity Group Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Staycity Group. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and presentation across our aparthotels.

Key Responsibilities
  • Implement and maintain Standard Operating Procedures (SOPs) for the Housekeeping department, ensuring adherence to our quality standards.
  • Oversee the daily operations and administration of the Housekeeping department, including managing customer interactions and ensuring seamless guest experiences.
  • Inspect goods received by the Housekeeping department, verifying quality and quantity, and ensuring delivery receipts are signed and forwarded to the Accounts Department.
  • Maintain accountability for all Housekeeping equipment, ensuring optimal functionality and sufficient inventory levels.
  • Provide training, guidance, and supervision to the Housekeeping team, actively participating in department activities and evaluating individual and team performance.
  • Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
Requirements
  • Proven track record in hotel or hospitality, with prior management experience in housekeeping.
  • Exceptional eye for detail, ensuring our apartments meet our high standards.
  • Outstanding communication skills and the ability to lead and motivate a diverse team.
  • Dedication to providing exceptional customer care and the ability to expertly handle any guest concerns or complaints.
  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
What We Offer
  • Paid Maternity, Surrogacy, Adoptive & Paternity leave
  • Generous holiday allowance
  • Pension scheme
  • Annual Bonus, based on your contribution and impact
  • Discounted rates for overnight stays for you, and your family and friends
  • Refer and earn scheme if you successfully refer a friend to work with us
  • TaxSaver commuter scheme (only applicable in Ireland)
  • Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • Long service rewards