Customer Service Representative

3 weeks ago


Basingstoke, Hampshire, United Kingdom Tomato Energy Full time
Customer Support Specialist (Energy Sector)

Location: Basingstoke

Hours: Full-time, 37.5 hours per week, Monday to Friday, 9:00 AM - 5:30 PM.

Salary: £25,000 - £27,000 per annum

Holidays: 25 days per annum plus bank holidays

Benefits: Private medical insurance, including gym discounts and additional benefits.

At Tomato Energy, we're revolutionising the energy market with a customer-first approach. Our customers benefit from great tariffs, transparent pricing, and only pay for the energy they use—no hidden fees, just simple, straightforward service.

As a key member of our Happiness Team, you'll be at the forefront of our mission to provide exceptional after-sales support. You'll handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported.

Key Responsibilities:

  • Deliver excellent after-sales support through phone, email, and chat channels.
  • Assist customers with billing, tariff, and usage enquiries, explaining our straightforward, no-hidden-costs approach.
  • Resolve any service-related issues quickly and professionally.
  • Offer advice to customers on how to maximise their energy savings.
  • Work collaboratively with internal teams to continuously improve the customer experience.

Requirements:

  • Previous experience in customer service, ideally within the energy or utilities sector.
  • Excellent communication skills and a genuine passion for helping customers.
  • Interest in the energy industry and a desire to help customers make informed decisions.
  • Ability to work in-office in Basingstoke.

Why Choose Tomato Energy?

Competitive salary with performance-based bonuses.

Exciting opportunity to work in a fast-growing company that's revolutionising the energy market.

Comprehensive training on our energy products, tariffs, and services.

A positive, inclusive, and supportive work environment with ample opportunities for career growth and development.

Ready to make a real impact in the energy sector? Apply now and join our Happiness Team



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