Customer Service Manager
1 week ago
XC Trains Limited: Retail Service Manager Opportunity
We are seeking a highly skilled and customer-focused Retail Service Manager to join our team at XC Trains Limited. As a key member of our onboard team, you will be responsible for delivering exceptional customer service and sales experiences to our passengers.
Key Responsibilities:
- Provide outstanding customer service and support to passengers on our trains
- Sell refreshments and other onboard products to customers
- Offer complimentary refreshments to First Class customers
- Work closely with colleagues to ensure seamless customer experiences
- Maintain high standards of uniform and company image
- Meet sales and service targets and achieve personal objectives
Requirements:
- Excellent communication and interpersonal skills
- Ability to work flexibly, including early mornings and late evenings
- Strong customer service and sales background
- Ability to work independently and as part of a team
- Flexibility to work weekends and varied shifts
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive work environment
How to Apply:
Please submit your current CV and a cover letter outlining your experience and qualifications for the role.
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