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Service Excellence Specialist

2 months ago

Sunninghill, United Kingdom Coworth Park Full time

About the Role

Coworth Park is seeking a highly skilled and dedicated Public Area Attendant to join our team. As a Public Area Attendant, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Provide attentive and personalized service to guests, responding to their needs and requests in a timely and efficient manner.
  • Ensure the public areas of the hotel are clean, tidy, and well-maintained, adhering to high standards of quality and attention to detail.
  • Anticipate and respond to guest requests, providing solutions and alternatives when necessary.
  • Collaborate with other departments to ensure seamless service delivery and resolve any issues that may arise.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • English language proficiency, with the ability to communicate effectively with guests and colleagues.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.