Policy Manager

6 days ago

London, Greater London, United Kingdom Murray McIntosh Recruitment Consultancy Full time
Policy Manager - Consumer Vulnerability Specialist

Murray McIntosh Recruitment Consultancy is delighted to be working with Energy UK to find a Policy Manager - Consumer Vulnerability Specialist to join their Customers team.

Energy UK is a leading voice in the energy market, advocating for a sustainable UK energy industry. Their mission is to ensure customers receive excellent services at affordable prices, supporting a zero-carbon economy, and shaping energy policy and standards.

This role presents a unique opportunity to drive significant change within the energy sector, ensuring vulnerable customers receive the support they need and high standards of customer service are maintained.

Key Responsibilities
  • Develop and propose policy positions that align with Energy UK's vision, particularly in consumer vulnerability and debt.
  • Draft position papers, consultation responses, and industry reports for submission to government and regulatory bodies.
  • Organise and support committees, working groups, and other relevant meetings, providing reports and updates as necessary.
  • Foster and maintain positive relationships with a broad range of stakeholders, including MPs, government officials, NGOs, policy think tanks, and consumer advocates.
  • Prepare briefing materials, meeting notes, and follow-up correspondence for high-level meetings.
  • Keep Energy UK members informed of developments in retail-related policies.
  • Manage the delivery of Energy UK's Vulnerability Commitment, working closely with its Chair to enhance support for vulnerable households.
Key Qualifications
  • Proven experience in policy development, particularly within the context of consumer vulnerability or social policy.
  • Strong analytical and organisational skills with the ability to handle complex issues and drive impactful change.
  • Excellent communication skills, both written and verbal, with experience in drafting high-quality reports and briefings.
  • Ability to build and maintain effective working relationships with a diverse range of stakeholders.
  • A passion for social policy and enhancing customer service standards for vulnerable populations.

Why Murray McIntosh Recruitment Consultancy?

Murray McIntosh Recruitment Consultancy is proud to be an equal opportunity agency on behalf of its clients. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Energy UK is an equal opportunities employer.

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