Customer Relations Specialist

1 week ago


Bristol, Bristol, United Kingdom DAS Full time

About the Role

We are seeking a skilled Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners. As a key member of our team, you will play a crucial role in ensuring that complaints are managed through a compliant complaint handling solution and framework.

The successful applicant will be responsible for managing a caseload of complaints from our customers, business partners, and solicitors, ensuring that they are resolved in a fair and timely manner. You will also be responsible for providing excellent customer service, inspiring trust in relationships within ARAG UK Group, external partners, and solicitors.

About You

We are looking for an individual with a strong understanding of complaint handling processes and procedures. You will have a proven track record of providing excellent customer service, with a focus on resolving complaints in a fair and timely manner. You will also have the ability to interpret and apply the FCA complaint handling rules, as well as a dedication to providing a great customer experience.

The ideal candidate will have:

  • An inquisitorial and problem-solving focus to provide independent and thorough investigations that deliver a fair customer outcome;
  • Evidenced complaint handling expertise gained through experience of working within a customer-facing environment;
  • An understanding and ability to interpret and apply the FCA complaint handling rules;
  • Dedication to providing a great customer experience by being a role model for the DAS Service Excellence framework and demonstrating this in your response to managing complaints;
  • The ability to balance quality of output with pace by managing time efficiently.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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