Customer Service Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Nisbets Full time

Customer Service Specialist

Nisbets is seeking a dedicated individual to enhance our Service Department as a Customer Service Specialist, following an internal advancement. In this role, you will contribute to a team that delivers exceptional after-sales support for the numerous machines we offer. Our responsibilities include installations, machine repairs both on-site and in our workshop, managing customer returns, and coordinating with third-party service providers on our behalf. As the initial point of contact for customers, it is crucial to create a positive first impression, so we are looking for individuals who are passionate about delivering outstanding customer service and assisting others. You will be part of a supportive team of Customer Service Specialists who enjoy their work and collaborate effectively. This is a fantastic opportunity for anyone looking to embark on a career in an office environment. Full time - Monday - Friday 8.00am - 4.45pm

Key Responsibilities of the Customer Service Specialist:

Serve as the primary contact for customers, ensuring that calls are processed to a satisfactory resolution Address customer concerns over the phone to minimize the need for on-site engineer visits or item pickups for repairs (training will be provided) Collaborate with internal teams and service partners to resolve customer inquiries promptly Perform additional service-related tasks as directed by the Service Team Leader

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