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Customer Success Specialist
2 months ago
About Landmark Information
At Landmark Information, you'll find a dynamic and supportive team that values innovation, collaboration, and customer satisfaction. We foster a culture of excellence, encouraging everyone to contribute to the development and direction of our products and services.
The Opportunity
As a Customer Success Specialist, you will be working closely with our current accounts to ensure strong relationships are built and maintained. You will be a key contact in ensuring the growth of the accounts and working with our sales team to support them.
Key Responsibilities
- Develop and maintain in-depth knowledge of our products and services, as well as the property market, to provide expert advice to our customers.
- Work with the sales team to identify opportunities for growth and develop strategies to achieve sales targets.
- Build and maintain strong relationships with key customers, understanding their needs and providing tailored solutions to meet their requirements.
- Collaborate with cross-functional teams to ensure seamless delivery of our products and services.
- Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
About You
To be successful as a Customer Success Specialist, you will have a strong understanding of the property market and expertise in account management and relationship building.
You will also have/be:
- Expertise in Excel and data analysis.
- A proven track record of building and maintaining strong relationships with customers.
- Experience in a sales CRM, such as Salesforce.
- Direct property knowledge is desirable but not essential.
- Graduate calibre or relevant experience.
