Bilingual Customer Success Manager

3 weeks ago


Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time
Customer Success Manager

Computerworld Personnel Ltd is seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring our customers achieve the maximum value from our software solutions.

Key Responsibilities:
  • Develop and maintain strong relationships with our customers, understanding their needs and goals.
  • Work closely with our sales and marketing teams to identify new business opportunities and drive revenue growth.
  • Collaborate with our product development team to gather customer feedback and inform product roadmap decisions.
  • Design and implement customer success plans to drive adoption, retention, and expansion.
  • Monitor customer health and identify opportunities for growth and improvement.
Requirements:
  • Proven experience in customer success, account management, or a related field.
  • Strong understanding of software solutions and their applications in the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to analyze data and provide insights to inform business decisions.
  • Proficiency in Microsoft Office and other relevant tools.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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