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Customer Service Specialist
2 months ago
Customer Service Specialist Opportunity
Wessex Garages Holdings Ltd is seeking a dedicated Customer Service Specialist to enhance our operations.
Role Overview
As a Customer Service Specialist, you will play a pivotal role in ensuring an exceptional experience for all our clients seeking service and vehicle maintenance.
We are in search of a friendly and articulate communicator who can provide outstanding service to our customers, regardless of the day or time.
This role is ideal for individuals with a background in customer service who take pride in surpassing expectations and fostering positive experiences.
Key Responsibilities
Addressing all customer inquiries regarding service and vehicle maintenance in a professional and efficient manner. Collaborating with the workshop team to ensure timely progress of work. Managing all computer-based tasks, including purchasing and invoicing, to safeguard the financial interests of both the customer and the company. Informing customers of any issues or necessary repairs identified during service and offering clear, accurate solutions. Accurately maintaining customer records, including vehicle information and service history. Staying informed about aftersales products and services, with the ability to upsell when appropriate. Ensuring the customer database is consistently updated and accurate.Required Skills
A strong commitment to excellent customer service and the ability to resolve issues promptly and effectively. Proficiency in computer systems and applications. Capability to manage multiple tasks and adapt within a dynamic environment. Excellent communication and persuasion skills, with the ability to convey complex information clearly to assist customers. Strong organizational abilities to effectively schedule tasks, balancing customer needs with workshop capacity. Skill in prioritizing workload efficiently. Willingness to adhere to established processes and guidelines. Good administrative skills to accurately document customer information to required standards. A valid UK driving licence.Preferred Qualifications
Experience in upselling products or services is advantageous.*Please be aware that driving licence verification will be part of the recruitment process.*