Customer Relations Specialist

4 weeks ago

Bristol, Bristol, United Kingdom C&C Group plc Full time

C&C Group plc has been a leader in the beverage industry, offering a diverse range of premium drinks for many years. We pride ourselves on our commitment to quality and sustainability, partnering with exceptional producers to deliver outstanding products to our customers. Our clientele ranges from upscale restaurants to vibrant bars, and we are dedicated to fostering meaningful relationships with each of them.

Role Overview

As a Customer Relations Specialist, you will play a vital role within our Customer Service team, embodying a customer-centric approach and demonstrating excellent communication skills. You will serve as the primary point of contact for all customer inquiries and concerns, showcasing your ability to swiftly identify solutions and execute necessary actions to achieve resolutions.

Your responsibilities will include accurately processing customer orders through various channels and providing robust support to the Sales Teams, effectively engaging with a diverse range of clients, including high-profile and specialized accounts.

Above all, you will ensure that all internal and external inquiries receive informed, professional, and appropriate responses.

Key Responsibilities

  • Efficiently complete all system-based transactions to support departmental workload in alignment with business requirements.
  • Adhere to departmental procedures to ensure effective management of all account types.
  • Process orders received through multiple communication channels.
  • Employ a logical approach to resolve customer issues effectively.
  • Meet and exceed KPI/PI targets.
  • Complete tasks in accordance with established Business Service Standards.
  • Manage customer interactions to meet our Quality Assessment criteria.
  • Take ownership of team and individual workloads, ensuring timely delivery.
  • Be proactive in escalating issues as necessary.
  • Resolve queries in a manner that benefits both the customer and the company.
  • Fulfill any reporting requirements as needed.
  • Consistently exhibit positive and professional behavior.
  • Seek opportunities for personal development through training and coaching.
  • Communicate effectively and professionally.
  • Demonstrate flexibility by supporting various areas of the department as required.
  • Collaborate with other business areas to enhance service delivery.
  • Undertake any additional duties as requested by management.
  • Represent the company positively in all interactions.
  • Uphold our company values of Joy, Respect, and Quality.

Candidate Profile

We are seeking an individual who is passionate about customer service, possesses strong communication skills, and has a keen eye for detail. A natural problem-solver, you may have prior experience in sales or customer support, though this is not essential if you have a genuine desire to create positive customer experiences and are eager to learn.

About C&C Group plc

Operating under renowned brands such as Matthew Clark, Bibendum, Tennent's, and Bulmers Ireland, we have a comprehensive understanding of the markets we serve. Our mission is to grow, brew, manufacture, market, and deliver some of the world's favorite beverages, ensuring sustainability is at the core of our operations.

Our portfolio includes leading brands like Bulmers, Tennent's, and Magners, along with a variety of premium and craft beverages. We are committed to sustainability and strive to create a positive impact on our communities and the environment. We value diversity and encourage individuals from all backgrounds to apply, recognizing that varied experiences and skills contribute to our success.

We also understand that candidates may require accommodations during the interview process, and we are committed to providing support as needed.

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