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Client Relations Specialist
2 months ago
Job Title: Client Relations Specialist
Company: Adamas Lux
Position Overview: We are looking for a personable and dedicated Client Relations Specialist to become a vital part of our team. In this position, you will be tasked with delivering outstanding support to our clientele, addressing their questions and concerns, and ensuring a delightful client experience. Your contributions will be essential in upholding client satisfaction and enhancing our company's reputation for superior service.
Primary Duties:
- Address client inquiries through various communication channels in a prompt and respectful manner.
- Effectively resolve client complaints and issues, ensuring satisfaction and loyalty.
- Provide precise information regarding our offerings, services, and company guidelines.
- Facilitate order processing, returns, and exchanges, ensuring all transactions are executed accurately.
- Maintain comprehensive and precise records of client interactions and transactions.
- Work collaboratively with other teams to meet client needs and ensure a seamless service experience.
- Identify and recommend improvements to client service processes.
- Assist with administrative responsibilities related to client service, such as updating client records and generating reports.
- Stay updated on product knowledge and company developments to provide accurate information to clients.
- Support the team in meeting client service objectives and performance metrics.
Qualifications:
- High school diploma or equivalent; additional training or certification in client service is advantageous.
- Prior experience in a client service role is preferred but not mandatory.
- Strong communication abilities with a friendly and professional approach.
- Excellent problem-solving capabilities and the ability to manage challenging situations with composure.
- Proficiency in Microsoft Office Suite and familiarity with client service software.
- Strong organizational skills and meticulous attention to detail.
- Ability to work effectively both independently and collaboratively.
- Flexibility to work various shifts, including weekends and evenings.
- A positive mindset and a commitment to delivering exceptional client service.
What We Provide:
- Competitive salary and benefits package.
- Comprehensive training and development opportunities.
- A supportive and collaborative work environment.
- Opportunities for career advancement within the organization.
- Health and wellness initiatives.
- Employee discounts and additional perks.
Application Process: If you are enthusiastic about client service and eager to join a committed team, we would be pleased to hear from you. Please submit your resume along with a brief cover letter detailing your relevant experience and why you would be a great fit for this position. We are an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
