Client Relations Specialist

2 months ago

Bristol, Bristol, United Kingdom Limbs & Things Full time
  • JOB TITLE: Customer Service Coordinator
  • LOCATION: Bristol, near Temple Meads - Office-based position
  • CONTRACT: Permanent - Part-time (Mon-Fri)
  • SALARY: £23,000 - £26,000 (pro rata for part time employees) for gross per annum plus bonus.

We are looking for two part-time professionals (job share) to enhance our customer service department. We are flexible regarding your preferred working hours, as long as they align with our core operational hours of 10 am to 2 pm. If you are interested in a part-time position that provides flexibility while allowing you to contribute during these essential hours, we encourage you to consider this opportunity.

ABOUT THE COMPANY

For over three decades, Limbs & Things has established itself as a leader in the medical simulation education sector. With ambitious growth plans set for the next five years, the company is focused on expanding its global presence through strategic investments and innovative product development.

A multi-award-winning and privately owned entity, this £30M business has evolved from a small startup to a multinational corporation, with its headquarters and manufacturing based in Bristol, alongside sales offices in the USA, Australia, and Sweden.

The company’s vision remains steadfast: to design and produce medical task trainers that enhance patient outcomes through intentional clinical practice.

At Limbs & Things, our people are our greatest asset; they embody the expertise that drives our vision in this dynamic and expanding market.

ROLE OVERVIEW

The Customer Service Coordinator will oversee all facets of account management and sales support, ensuring the accurate and timely processing of orders and shipments to clients both in the UK and internationally.

KEY RESPONSIBILITIES

  • Manage all aspects of account administration, inquiries, and sales support.
  • Ensure effective and timely communication with customers, both internal and external.
  • Process orders, quotes, and requests in accordance with established procedures.
  • Facilitate accurate and timely shipping of products to customers globally.
  • Maintain current knowledge of products, customers, processes, and suppliers.
  • Foster strong relationships with customers.
  • Answer incoming calls, providing support to the Customer Service Receptionist.
  • Collaborate closely with the Sales & Marketing team to strengthen customer relationships.

QUALIFICATIONS

ESSENTIAL

  • Exceptional attention to detail.
  • Ability to communicate professionally with internal and external stakeholders.
  • Strong written and numerical skills.
  • Proficient PC skills.
  • Effective planning and organizational abilities.
  • Capability to work independently as well as part of a team.
  • Demonstrated initiative and resilience.
  • Quick learner.

DESIRABLE

  • Experience interacting with customers in the UK and internationally.
  • Background in managing challenging customer situations.
  • Familiarity with sales processes within the NHS.
  • Experience using a customer database (training will be provided).
  • Background in manufacturing customer service.
  • Understanding of medical terminology.
  • Previous experience in a customer service role.

COMPENSATION PACKAGE

In return, we offer a competitive salary along with a quarterly bonus scheme based on the achievement of company sales targets. This scheme provides potential bonus payments of up to £3,200 per annum (pro rata for part-time employees), study support, and opportunities for advancement within a rapidly growing organization.

We have recently implemented a flexible working policy that allows employees (after a probationary period) to work from home one day a week (if their tasks permit) and to adjust their hours during the week to finish early on Fridays. This initiative will be reviewed and potentially expanded based on employee feedback and effectiveness.

Additional benefits include a salary sacrifice pension scheme with company matching contributions up to 5%, a non-contributory healthcare cash plan that includes access to an Employee Assistance Programme (EAP), life insurance equivalent to four times your salary, access to a virtual GP, 25 days of holiday, and a cycle-to-work scheme.

If this opportunity aligns with your skills and aspirations, we invite you to submit your CV and Portfolio along with a covering letter outlining your suitability for the role to the HR Manager at Limbs & Things.

  • Employee Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom Elevation Recruitment Group Full time

    Employee Relations Specialist Elevation Recruitment Group is seeking an experienced Employee Relations Specialist to join their dynamic team. As an Employee Relations Specialist, you will be responsible for leading on disciplinary, grievance, and appeal cases, as well as advising on complex sickness and disability cases, underperformance, and...

  • Employee Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom Reed Full time

    Employee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our growing ER & Policy Team in Bristol. This role will lead on ER cases and provide consistent and practical specialist employee relations, employment law, and change management advice and guidance to HR and business stakeholders in line with our HR policies and...

  • Employee Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom Reed Full time

    Employee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our growing ER & Policy Team in Bristol. This role will lead on ER cases and provide consistent and practical specialist employee relations, employment law, and change management advice and guidance to HR and business stakeholders in line with our HR policies and...

  • Employee Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom Reed Full time

    Employee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our growing ER & Policy Team in Bristol. This role will lead on ER cases and provide consistent and practical specialist employee relations, employment law, and change management advice and guidance to HR and business stakeholders in line with our HR policies and...

  • Employee Relations Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom CMS Full time

    About the RoleWe are seeking an experienced Employee Relations Specialist to join our ER & Policy Team. This role will lead on ER cases and provide specialist employee relations, employment law, and change management advice and guidance to HR and business stakeholders.Key ResponsibilitiesAdvising on managing underperformance, including Performance...

  • Employee Relations Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom CMS Full time

    About the RoleWe are seeking an experienced Employee Relations Specialist to join our ER & Policy Team. This role will lead on ER cases and provide specialist employee relations, employment law, and change management advice and guidance to HR and business stakeholders.Key ResponsibilitiesAdvising on managing underperformance, including Performance...

  • Employee Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom cv-library.co - Jobboard Full time

    About the Role:Employee Relations Specialist - A Key Position in a Leading Professional Services FirmSalary: £50-57kLocation: Bristol (Hybrid)Type: PermanentA leading global professional services organisation is seeking a highly experienced and skilled Employee Relations Specialist to join their growing team. This exciting opportunity offers a hybrid...

  • Employee Relations Specialist

    1 week ago

    Bristol, Bristol, United Kingdom Elevation Recruitment Group Full time

    Job DescriptionWe are seeking an experienced Employee Relations Specialist to join our team at Elevation Recruitment Group. As an Employee Relations Specialist, you will be responsible for leading on disciplinary, grievance and appeal cases, as well as advising on complex sickness and disability cases, underperformance and hearings / appeals.You will provide...

  • Employee Relations Specialist

    4 days ago

    Bristol, Bristol, United Kingdom Elevation Recruitment Group Full time

    Employee Relations Specialist OpportunityWe are seeking an enthusiastic and dedicated Employee Relations Specialist to join our dynamic team at Elevation Recruitment Group.The successful candidate will be responsible for leading on disciplinary, grievance and appeal cases, as well as advising on complex sickness and disability cases, underperformance and...

  • Employee Relations Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Reed Full time

    Employee Relations Specialist Job DescriptionWe are seeking an experienced Employee Relations Specialist to join our ER & Policy Team in Bristol. As an Employee Relations Specialist, you will be responsible for leading on ER cases and providing specialist employee relations, employment law, and change management advice and guidance to HR and business...

  • Employee Relations Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Reed Full time

    Employee Relations Specialist Job DescriptionWe are seeking an experienced Employee Relations Specialist to join our ER & Policy Team in Bristol. As an Employee Relations Specialist, you will be responsible for leading on ER cases and providing specialist employee relations, employment law, and change management advice and guidance to HR and business...

  • Public Relations Specialist

    2 months ago

    Bristol, Bristol, United Kingdom Speed Full time

    Are you passionate about the Influence of Public Relations? If your answer is a resounding YES, then Speed may be the ideal next step in your professional journey. Speed stands as one of the foremost PR and communications firms, based in the Southwest with branches in Bristol and central London. We are committed to creating a positive impact, whether it...

  • Public Relations Specialist

    2 months ago

    Bristol, Bristol, United Kingdom Speed Full time

    Are you passionate about the Influence of Public Relations? If your answer is a resounding YES, then Speed may be the ideal next step in your professional journey. Speed stands as one of the foremost PR and communications firms, based in the Southwest with branches in Bristol and central London. We are committed to creating a positive impact, whether it...

  • Employee Relations Specialist

    1 week ago

    Bristol, Bristol, United Kingdom Bupa Full time

    Job Title: Employee Relations SpecialistJob Summary:We are seeking an experienced Employee Relations Specialist to join our team in Bristol. As an Employee Relations Specialist, you will provide effective, commercial advice and coaching to managers across all levels and business units at Bupa.Key Responsibilities:Manage a broad and varied complex caseload...

  • Public Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom Speed Full time

    Unlock Your Potential in PRSpeed is a leading PR and communications agency seeking a dynamic Public Relations Specialist to join our Business & Corporate team. As a key member of our team, you will be responsible for client handling, project management, content development, research & insight gathering, and creative thinking.Our ideal candidate will have...

  • Employee Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom CMS Full time

    About the RoleWe are seeking an experienced Employee Relations Specialist to join our ER & Policy Team. This role will lead on ER cases and provide consistent and practical specialist employee relations, employment law, and change management advice and guidance to HR and business stakeholders in line with CMS HR policies and processes.About the TeamCMS is a...

  • Client Director

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Client ManagerA highly regarded and very successful firm of accountants in Bristol is seeking a Client Manager to head up the compliance side of the firm. This is an excellent opportunity to have autonomy in running a well-established practice. This position offers unblocked progression to Director.You will be an ambitious ACCA/ACA qualified...

  • Client Director

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Client ManagerA highly regarded and very successful firm of accountants in Bristol is seeking a Client Manager to head up the compliance side of the firm. This is an excellent opportunity to have autonomy in running a well-established practice. This position offers unblocked progression to Director.You will be an ambitious ACCA/ACA qualified...

  • Employee Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom cv-library.co - Jobboard Full time

    About the Role:As a seasoned Employee Relations Specialist, you will play a pivotal role in managing all aspects of employee relations, from supporting disciplinary and grievance cases through to complex situations, including tribunal representation and settlement negotiations. You will be a trusted advisor to senior stakeholders, providing guidance on...

  • Public Relations Specialist

    1 week ago

    Bristol, Bristol, United Kingdom Speed Full time

    Unlock Your Potential in PRSpeed is a leading PR and communications agency that empowers individuals to make a positive impact. We're seeking a dynamic Public Relations Specialist to join our Business & Corporate team.As a key member of our team, you'll be responsible for client handling, project management, content development, research & insight gathering,...