Customer Service Coordinator

17 hours ago

Nottingham, Nottingham, United Kingdom Elizabeth Michael Associates Full time
Customer Support Administrator

At Elizabeth Michael Associates, we are seeking a highly organized and communicative Customer Support Administrator to join our team.

Key Responsibilities:

  • Ensure seamless communication with customers through efficient order processing and effective project coordination.
  • Process orders accurately and promptly, maintaining a high level of customer satisfaction.
  • Prepare and provide detailed quotations to customers, following up on quotes and ongoing projects.
  • Evaluate project proposals and designs from customers, gathering comprehensive specifications.
  • Record project details accurately in our CRM system, maintaining thorough documentation and scheduling follow-up activities.
  • Liaise with manufacturers to obtain quotes and drawings for customer projects.
  • Coordinate the approval process by providing customers with all relevant information, including quotes and drawings.
  • Maintain proactive communication with customers to provide updates and gather feedback throughout the project lifecycle.

Requirements:

  • Prior experience in a similar role, preferably in sales administration.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
  • Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management.
  • Attention to detail and accuracy in processing orders, preparing quotations, and documenting project details.

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