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Customer Service Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom V7 Recruitment Full time
Job Opportunity

V7 Recruitment is seeking a skilled Customer Service Administrator to join their client, a leading Fire & Security engineering company based in Nottingham.

The successful candidate will be responsible for managing customer service operations, ensuring that customer inquiries, complaints, and issues are handled efficiently and effectively.

Key Responsibilities:

  • Respond to customer inquiries via various channels, providing accurate information and resolving issues promptly.
  • Develop and implement customer service policies and procedures to improve customer satisfaction.
  • Collaborate with other departments to resolve customer issues and communicate customer feedback to relevant teams.

Requirements:

  • Proven experience in a customer service role, with a strong track record of delivering excellent customer service.
  • Experience with customer service software and systems, including CRM systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Benefits:

  • Salary ranging from £24,000-£26,000.
  • Pension contributions.
  • Free parking.
  • Opportunities for professional development and career advancement.