Head of IT Operations

7 days ago


Birmingham, Birmingham, United Kingdom Xpertise Recruitment Full time
Job Description

Head of IT Operations – Hybrid Role

Job Summary: We are seeking an experienced IT Operations professional to lead our team and drive continuous improvement in our technology services.

About the Role:

  • Drive Continuous Improvement: Develop and implement strategies to optimize operations, service quality, and efficiency.
  • Lead the IT Operations Team: Ensure that Service Level Agreements (SLAs) are met and service quality is maintained at the highest level.
  • Implement Vision and Strategy: Work with the IT Leadership Team to develop and implement a vision and strategy for the team.
  • Manage Budget: Oversee the team's budget and identify opportunities to reduce capital and operational expenses.
  • Supervise Direct Reports: Manage the teams working underneath your direct reports.
  • Collaborate with Business Stakeholders: Work with business stakeholders to understand and meet business objectives.
  • Escalation Point: Act as an escalation point for any issues that cannot be resolved by the team.

Requirements:

  • Excellent Stakeholder Relationships: Build and maintain excellent relationships with internal and external stakeholders.
  • Strong Customer Service Skills: Provide exceptional customer service to internal and external customers.
  • Communication Skills: Communicate effectively with stakeholders of varying technical capabilities.
  • Strategic Thinking and Problem Solving: Demonstrate strategic thinking and problem-solving skills.
  • Knowledge of ISO27001: Have knowledge of ISO27001 and ITIL or Project Management certifications.

Desired Experience:

  • Azure: Experience with Azure environments.
  • Active Directory: Experience with Active Directory.
  • IT Operations Leadership: Experience in IT Operations leadership.
  • Budget Management: Experience in budget management, including reducing capital and operational expenses.
  • Supplier Relationships: Experience in managing supplier relationships.
  • Computer Systems, Software, Hardware, and Networks: Experience in computer systems, software, hardware, and networks.

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