Sales Operations Specialist

1 week ago

London, Greater London, United Kingdom Mimecast Full time

About the Role

The Sales Operations Specialist will be a key member of the EMEA Go-To-Market Operations team, providing critical support to our Central and North European sales teams. This highly influential role will involve working closely with Sales Directors and Account Managers to drive business growth and success.

Key Responsibilities

  • Provide operational support to Sales Leaders, assisting with the execution of business strategies and measuring success
  • Collaborate with Sales Reps and Sales Management to ensure accurate and timely forecast submissions
  • Enforce proper pipeline management, acting as a subject matter expert and ensuring adherence to global best practice guidelines
  • Active involvement in the annual planning process, including territory planning and quota setting
  • Track and report on sales, pipeline generation, and customer retention performance compared to targets, summarizing findings in insightful reports with recommendations that support decision-making
  • Proactively identify performance gaps and drive remediation through data-driven insights
  • Collaborate with the Business Intelligence, Finance, and Global Sales Operations teams to provide ad-hoc analysis, investigate problems, and/or validate business decisions
  • Partner with Sales Managers, Reps, Engineers, and Enablement to uncover areas of revenue opportunity in our customer and prospect base
  • Work with various teams outside Sales (including Marketing, Channel, and Customer Success) to accurately assess lead flows, customer risk, and areas of potential pipeline generation
  • Assist Sales Reps with complex quoting and ensure that all sales orders are accurate
  • Assist Sales Reps and Sales Management to ensure timely forecast submissions and validate the accuracy of submission
  • Actively support in the testing, development, and regional roll-out of Sales-related systems
  • Maintain Total Addressable Market (TAM) accuracy and account hierarchies within our CRM system
  • Collaborate with Finance and Commissions Analysts on compensation planning, commissions, and sales incentives.

Requirements

  • Previous experience in a Sales Operations (or similar Operational) function
  • Annual planning experience, ideally including target setting, territory planning, and incentive plans
  • Great communicator: able to confidently interact with colleagues of all seniority levels
  • Able to document and present findings in a clear, concise, and engaging manner
  • Strong MS Excel skills (Pivot Tables, VLOOKUPs, SUMIFs)
  • Excellent analytical skills with strong attention to detail
  • Able to manage multiple concurrent projects and drive initiatives in a cross-functional environment

Desirable Skills

  • Fluent in / working knowledge of German language (desirable but not essential)
  • Practical experience in using CRM and Business Intelligence systems (particularly SFDC and Tableau)
  • Confident, self-driven individual who enjoys challenges and problem-solving
  • Efficient, takes pride in accuracy, and is comfortable multitasking across a range of time-sensitive activities in a fast-paced environment
  • Grounded, eager to learn, humble, and driven by a desire to make a positive impact
  • Strong interpersonal and relationship-building skills

About Mimecast

We are a company that values personal and professional growth. We provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. As you thrive, so does the organization, creating a symbiotic relationship that fuels our collective success. In return, we promise you first-class development, hybrid working, ample rewards, and a company culture you'll find it difficult not to fall in love with.

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