Regional Facilities Manager

5 days ago

Carlisle, Cumbria, United Kingdom Hawk 3 Talent Solutions Full time

Job Title: Regional Facilities Manager - Operations Lead

Job Summary:

We are seeking an experienced Regional Facilities Manager - Operations Lead to join our team at Hawk 3 Talent Solutions. As a key member of our operations team, you will be responsible for managing all aspects of our integrated facilities management service contract. This is a multi-location contract, and you will be primarily responsible for an allocated cluster of sites across the North of England and Scotland.

Main Responsibilities:

  • Lead the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
  • Work with HR and incumbent suppliers to ensure smooth TUPE transfer of workforce.
  • Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
  • Work with purchasing to onboard incumbent service providers which are to be retained.
  • Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services. Identify opportunities for cost reduction and/or quality improvement.
  • Attend regular Customer project meetings, in person or virtually as required and report.
  • Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
  • Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
  • Build, develop, and maintain close working relationships with customers to understand their needs and ensure a timely delivery of these requirements.
  • Visit customer operations sites regularly, as required based on site size and service scope.
  • Own & develop customer relationships within the assigned region and across the account.
  • Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities. Evaluate and document feasibility and potential value of initiatives. Prepare and present business case for initiatives which appear viable and add value.
  • Train, manage, develop, and motivate employees across all contracts to ensure consistency and the delivery of standards.
  • Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.

Requirements:

  • Experience in delivery of facilities management services (soft and hard)
  • Experience of managing operations at multiple sites
  • History of positive customer engagement
  • Awareness of commercial mechanisms in Facilities Management outsourcing
  • Experience in controlling costs and managing budgets
  • Experience of working in a customer-facing environment
  • Experience of scoping customer requirements and delivering against standards
  • Experience of working to and developing operational processes
  • In-depth knowledge of Health and Safety legislation
  • Experience of leading and managing teams and individuals
  • Knowledge of HR policies and procedures

Desirable:

  • Experience in the use of FM technologies (CAFM, CMMS etc)
  • Project management experience
  • Knowledge of asset registration and asset management principles
  • Capable of interpreting and accurately and clearly reporting data

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