Regional Facilities Manager

1 week ago

Carlisle, Cumbria, United Kingdom Hawk 3 Talent Solutions Full time
Job Description

Job Title: Regional Facilities Manager

Location: North of England and Scotland

Contract: Permanent

Hours: 37.5 hours per week

Salary: £48,000 to £53,000, plus car allowance

Job Summary

The Regional Facilities Manager will be responsible for overseeing the management of all aspects of the transformation and profitable operation of an integrated facilities management service contract. This is a multi-location contract, primarily responsible for an allocated cluster of sites across the North of England and Scotland, and will include travel and overnight stays.

Main Responsibilities
  • Lead the Transition and Delivery of Facilities Management Services
    • Lead the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
    • Work with HR and incumbent suppliers to ensure smooth TUPE transfer of workforce.
    • Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
  • Manage Continuous Improvement
    • Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services. Identify opportunities for cost reduction and/or quality improvement.
  • Customer Relationship Management
    • Attend regular Customer project meetings, in person or virtually as required and report.
    • Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
    • Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
    • Build, develop, and maintain close working relationships with customers to understand their needs and ensure a timely delivery of these requirements.
  • Team Management
    • Train, manage, develop, and motivate employees across all contracts to ensure consistency and the delivery of standards.
    • Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.
Requirements
  • Essential Qualifications and Experience
    • Experience in delivery of facilities management services (soft and hard)
    • Experience of managing operations at multiple sites
    • History of positive customer engagement
    • Awareness of commercial mechanisms in Facilities Management outsourcing
    • Experience in controlling costs and managing budgets
    • Experience of working in a customer-facing environment
    • Experience of scoping customer requirements and delivering against standards
    • Experience of working to and developing operational processes
    • In-depth knowledge of Health and Safety legislation
    • Experience of leading and managing teams and individuals
    • Knowledge of HR policies and procedures
  • Desirable Qualifications and Experience
    • Experience in the use of FM technologies (CAFM, CMMS etc)
    • Project management experience
    • Knowledge of asset registration and asset management principles
    • Capable of interpreting and accurately and clearly reporting data
Benefits
  • 7.5% Pension Contribution
  • £4,888 Car allowance
  • Life assurance x 4 Annual Salary
  • 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
  • The opportunity to purchase additional annual leave, up to a maximum of one week;
  • Company cycle to work scheme (subject to the satisfactory completion of a probation period)
  • Long-service awards;
  • Going the Extra Mile (GEM) awards;
  • Access to 'MyChoices' benefits and rewards portal;
  • The ability to join an enhanced sick pay scheme;
  • An Employee Assistance Programme.

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