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Facilities Management Specialist
2 months ago
About the Role
The Regional Facilities Manager will lead the technical teams in the delivery of planned and reactive maintenance services. This role requires managing technicians and clients, ensuring good working relationships are maintained and built upon.
Key Responsibilities
- Develop and promote an effective team culture across the region, aligned to City's values.
- Develop and promote a culture of behavioral safety within the region, ensuring effective reporting and investigation of potential hazards or near misses, incidents, and accidents.
- Represent the company in a professional manner, developing good working relationships with internal and external colleagues.
- Ensure all sites are covered on a 365 24/7 basis to deliver both reactive and planned maintenance.
- Provide technical support and coaching to supervisors.
- Ensure underperformance against KPIs is understood and action plans are in place to drive improvement.
- Ensure all necessary tools and equipment are available to deliver both reactive and planned maintenance.
- Support the Divisional Manager on technical, people, and FM process issues.
- Provide cover for the Divisional Manager during times of absence, holidays, and meetings, if requested.
- Complete specified reports and compliance documentation, resolving issues as and when they arise.
- Audit FM documentation and ensure action plans are in place for any non-compliance issues.
- Deal promptly with all helpdesk calls and ensure issues are resolved effectively in line with SLAs, escalating where necessary to the appropriate management level.
- Attend site project meetings where the site is under trial, renewal, or remodel, ensuring adequate support from other disciplines on specialist issues as required.
- Attend/hold meetings with the line manager and direct reports to ensure effective cascade of all City communications, ways of working.
- Regularly communicate with the customer on all FM activity within agreed KPIs.
- Comply with all of City's policies and procedures, participate in the recruitment and selection process of supervisor/technician vacancies within your area.
- Comply with all health and safety legislation and Company processes at all times, ensuring you are up to date with any legislative changes that impact your role or team.
- Carry out any reasonable management request.
- Utilize CAFM and other systems as instructed.
- Ensure all jobs are logged and closed down, only when completed using the CAFM system.
- Review MI for your area, ensuring delivery of key customer KPIs.
Financial Responsibility
The Regional Facilities Manager is responsible for managing all expenditure and must ensure effective cost control within agreed budgets by site and across their allocated area. Ensuring that all financial approvals are in line with the agreed levels of spend authority.
The Regional Facilities Manager is also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer, while supporting the development of capital plans and projects jointly with the customer and designated Manager.
People Responsibility
- The Regional Facilities Manager is responsible for the direct line management of the RMTE Supervisors, including but not limited to:
- Recruitment & Induction of colleagues within their team.
- Training & Development, including appraisals in line with company process.
- Carry out reviews of any legal training requirements to ensure compliance across the estate.
- Ensure all direct reports are validated and delivering all aspects of their role.
- Ensure Supervisor & Technician training is up to date and compliant within defined standards.
- Manage the teams conduct and capability and apply the disciplinary procedure in accordance with the company D&G Policy as required.
- Manage any absence within the team fairly and consistently, ensuring a RTW interview is conducted after each period of absence.
Knowledge, Skills and Abilities
- Education to GCSE/Standard Grade level as a minimum.
- Recognised technical background with experience in hard FM.
- Ideal NVQ Level 3/City and Guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. Other qualifications of technical within HVAC refrigeration and plumbing qualifications would also be considered.
- Ideal membership CIBSE, BIFM or equivalent.
- A working understanding of service and repair requirements for a wide range of electrical and mechanical equipment.
- A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background.
- Previous experience of effectively leading and managing a team is essential.
- Previous experience of developing client relationships at a stakeholder level would be desirable.
- Strong PC literacy, with experience in extracting, collating, and presenting performance data along with previous experience of using a CAFM system.
- Strong communication skills, both written and verbal.
- Excellent planning, organising, prioritisation, and project management skills.
- Strong results focus, takes accountability for own performance and that of the team.
- Effective problem-solving and decision-making.
- Highly flexible and self-starting.
- Experience in managing financial budgets.
- Able to work well within both the City and customer teams.
- Behaves in a manner consistent with City Values:
- Strive to improve.
- Make it happen.
- We are one City.
- Show you care.
- Be your best.
