Field Support Coordinator

2 months ago

Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

Job Summary:

Citation Ltd. is seeking a highly motivated and organized Field Support Executive to join our Diary Management Team. As a key member of our team, you will be responsible for contacting current clients and booking visits for our Field Consultants in line with our service offering.

Key Responsibilities:

  • Client Engagement: You will be at the forefront of engaging with businesses, understanding their unique needs and requirements.
  • Building Relationships: Developing and maintaining strong relationships with clients is crucial to your success, tailoring your approach to meet their specific needs.
  • Objection Handling: Skilfully handling objections is a core aspect of this role, addressing any concerns clients may have regarding service or booking their visits in on time.
  • Adaptive Communication: You will possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.

Requirements:

  • Strong Organisational Skills: You will be managing multiple diaries at once, requiring excellent time management and prioritization skills.
  • Excellent Communication Skills: You will have a first-class telephone manner and be able to communicate effectively with clients.
  • Natural Problem Solver: You will be able to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.

What We Offer:

  • 25 Days of Holiday + Bank: You will have the opportunity to take well-deserved breaks and enjoy time off with 25 days of holiday, plus bank holidays.
  • Birthday Bliss: Your birthday will be celebrated in style with a day off, because at Citation Ltd., we believe in celebrating our team members.
  • Post-Wedding Bliss: Newlyweds will receive extra weeks of holiday to bask in the glow of post-wedding happiness.
  • Growing Families: We support our Citation family, and that includes expectant parents, with vouchers and special perks for the newest addition to your family.
  • Healthcare Cash Plan: Your well-being is our priority, and we offer private healthcare to ensure your peace of mind and keep you feeling your best.
  • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience.
  • Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

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