Field Support Coordinator

4 weeks ago

Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

Job Title: Field Support Executive

Job Summary:

We are seeking a highly organized and communicative Field Support Executive to join our Diary Management Team at our Head Office in Wilmslow. As a key member of our team, you will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering.

Key Responsibilities:

  • Client Engagement: Engage with businesses, understand their unique needs, and book client visits accordingly.
  • Building Relationships: Develop and maintain strong relationships with clients, tailoring your approach to meet their specific needs.
  • Objection Handling: Skilfully handle objections and address any concerns clients may have regarding service or booking their visits in on time.
  • Adaptive Communication: Adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.

Requirements:

  • Strong organisational skills to manage multiple diaries at once.
  • Excellent communication skills, including a first-class telephone manner.
  • A natural problem solver with the ability to take ownership of any queries from start to finish.

What We Offer:

  • 25 days of holiday + bank holidays.
  • Birthday bliss: a day off on your birthday.
  • Post-wedding bliss: extra weeks of holiday to celebrate your special day.
  • Growing families: vouchers and special perks for expectant parents.
  • Healthcare cash plan: private healthcare to ensure your peace of mind.
  • Pawternity leave: a day off to welcome your new furry friend.
  • Community days: a day off to volunteer and make a positive impact in your community.

About Us:

Citation Ltd. is a leading provider of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.

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