Field Support Coordinator

3 days ago

Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

Role Overview

Citation Ltd. is seeking a highly skilled Field Support Executive to join our Diary Management Team at our Head Office in Wilmslow. As a key member of our team, you will be responsible for contacting current clients and booking visits for our Field Consultants in line with our service offering.

Your Key Responsibilities

  • Client Engagement: Engage with businesses, understand their unique needs, and book client visits accordingly.
  • Building Relationships: Develop and maintain strong relationships with clients, tailoring your approach to meet their specific needs.
  • Objection Handling: Skilfully handle objections and address concerns clients may have regarding service or booking visits.
  • Adaptive Communication: Adapt and vary your communication style to resonate effectively with diverse audiences.

What We're Looking For

We're seeking a passionate individual with strong organisational skills, excellent communication skills, and a first-class telephone manner. As a natural problem solver, you will be able to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.

Perks of Working with Us

  • 25 Days of Holiday + Bank: Enjoy your well-deserved break with 25 days of holiday, plus cherished bank holidays.
  • Birthday Bliss: Celebrate your birthday in style with a day off.
  • Post-Wedding Bliss: Enjoy extra weeks of holiday to bask in the glow of post-wedding happiness.
  • Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
  • Healthcare Cash Plan: Your well-being is our priority, and we offer private healthcare to ensure your peace of mind.
  • Pawternity Leave: Welcome a new furry friend and enjoy a day off on us.
  • Community Days: Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

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