Field Support Coordinator

1 day ago

Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

Job Title: Field Support Executive

Job Summary:

We are seeking a highly organized and communicative Field Support Executive to join our Diary Management Team at our Head Office in Wilmslow. As a key member of our team, you will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering.

Key Responsibilities:

  • Client Engagement: Engage with businesses, understand their unique needs, and book client visits.
  • Building Relationships: Develop and maintain strong relationships with clients, tailoring your approach to meet their specific needs.
  • Objection Handling: Skilfully handle objections, addressing any concerns clients may have regarding service or booking their visits in on time.
  • Adaptive Communication: Adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.

Requirements:

  • Passionate about great customer service.
  • Strong organisational skills, managing multiple diaries at once.
  • Excellent communication skills, with a first-class telephone manner.
  • Able to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.

What We Offer:

  • 25 Days of Holiday + Bank: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
  • Birthday Bliss: Enjoy your birthday in style with a day off, because at Citation, we believe in celebrating YOU.
  • Post-Wedding Bliss: Newlyweds, we've got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness.
  • Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
  • Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
  • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience.
  • Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

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