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Field Support Coordinator

2 months ago

Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

Job Title: Field Support Executive

Job Summary:

We are seeking a highly organized and communicative Field Support Executive to join our Diary Management Team at our Head Office in Wilmslow. As a key member of our team, you will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering.

Key Responsibilities:

  • Client Engagement: Engage with businesses, understand their unique needs, and book client visits accordingly.
  • Building Relationships: Develop and maintain strong relationships with clients, tailoring your approach to meet their specific needs.
  • Objection Handling: Skilfully handle objections and address any concerns clients may have regarding service or booking their visits in on time.
  • Adaptive Communication: Adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.

Requirements:

  • Strong organisational skills to manage multiple diaries at once.
  • Excellent communication skills, including a first-class telephone manner.
  • A natural problem solver with the ability to take ownership of any queries from start to finish.

What We Offer:

  • 25 days of holiday + bank holidays.
  • Birthday bliss: a day off on your birthday.
  • Post-wedding bliss: extra weeks of holiday to celebrate your special day.
  • Growing families: vouchers and special perks for expectant parents.
  • Healthcare cash plan: private healthcare to ensure your peace of mind.
  • Pawternity leave: a day off to welcome your new furry friend.
  • Community days: a day off to volunteer and make a positive impact in your community.

About Us:

Citation Ltd. is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.