Field Support Coordinator

3 weeks ago

Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

Client Engagement Specialist

We are seeking a skilled Client Engagement Specialist to join our Diary Management Team at Citation Ltd. in Wilmslow. As a key member of our team, you will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering.

Your Role:

Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.

Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.

Objection Handling: Skilfully handling objections is a core aspect of this role. You'll have the expertise to address any concerns clients may regarding service or booking their visits in on time.

Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.

Who are we looking for?

We want great people that can engage effectively over the phone and are able to deliver value add to the client. The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.

Here's a taste of the perks we roll out for our extraordinary team members:

  • 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
  • Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
  • Post-Wedding Bliss: Newlyweds, we've got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness.
  • Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
  • Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
  • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience
  • Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

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