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Field Support Liaison

1 month ago

Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

Field Support Liaison

At Citation Ltd., we're seeking a highly skilled Field Support Liaison to join our dynamic Diary Management Team. As a key member of our team, you'll be responsible for engaging with our clients, understanding their unique needs, and booking visits for our Field Consultants in line with our service offering.

Your Key Responsibilities:

  • Client Engagement: Develop strong relationships with clients, understanding their specific requirements and booking visits accordingly.
  • Building Relationships: Foster and maintain strong relationships with clients, tailoring your approach to meet their unique needs.
  • Objection Handling: Skilfully handle objections from clients regarding service or booking visits in a timely manner.
  • Adaptive Communication: Adapt your communication style to effectively engage with diverse audiences, ensuring clarity and enthusiasm.

What We're Looking For:

We're seeking a passionate individual with excellent communication skills, a first-class telephone manner, and strong organisational skills. As a natural problem solver, you'll be able to take ownership of queries from start to finish, identifying and anticipating needs, and offering solutions to our clients.

Perks of Working with Us:

  • 25 Days of Holiday + Bank: Enjoy your well-deserved break with 25 days of holiday, plus cherished bank holidays.
  • Birthday Bliss: Celebrate your birthday in style with a day off, because at Citation Ltd., we believe in celebrating YOU.
  • Post-Wedding Bliss: Enjoy extra weeks of holiday to bask in the glow of post-wedding happiness.
  • Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
  • Healthcare Cash Plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
  • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience.
  • Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.