Health Professional Complaints Lead

4 weeks ago

Bristol, Bristol, United Kingdom Serco Full time
Job Title: Health Professional Complaints Lead

At Serco, we are seeking a highly skilled Health Professional Complaints Lead to join our team. As a key member of our Customer Experience team, you will play a critical role in providing clinical insight, analysis, and leadership in complaints, regulatory investigations, and administrative processes.

Key Responsibilities:
  • Accurately respond to clinical complaints and provide support to non-clinical team members.
  • Lead on investigations prompted by clinical regulatory bodies and develop reporting mechanisms to communicate themes from complaints.
  • Complete end-to-end case audits in support of complaints from Members of Parliament and maintain approval status by completing disability assessments.
Requirements:
  • Valid and clear NMC, HCPC, or GMC registration.
  • Knowledge of healthcare regulations and accreditation standards.
  • Prior experience in healthcare administration, quality improvement, or auditing is an advantage.
What We Offer:
  • Up to 6% contributory pension scheme.
  • Life insurance.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support your health and wellbeing.
  • A fantastic culture and supportive team.

We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard.

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