Complaints Advisor

1 month ago

Bristol, Bristol, United Kingdom TLT LLP Full time
About the Role

We are seeking a highly skilled Complaints Advisor to join our Legal and Regulatory team within our in-house Risk and Compliance department. This role is offered on a flexible working basis, from any of our UK offices.

Your Key Responsibilities
  • Liaise with our fee-earning teams to investigate incoming complaints and ensure complaints are dealt with in line with policies and procedures.
  • Advise on responses to complaints and any other recommended next steps, taking into account the Firm's professional regulatory obligations.
  • Review and update third-party complaints policies and procedures, where appropriate.
  • Suggest and implement improved processes for dealing with third-party complaints.
  • Work with colleagues who manage notifications to our Professional Indemnity insurers if required on third-party complaints.
  • Assist with reporting on third-party complaints to senior stakeholders and any root cause analysis required.
About You

We are looking for someone with experience in handling complaints at a regulated firm. Experience in a regulated law firm is preferable, however, experience in other regulated firms will be considered. You must be a forward thinker with excellent analytical, communications, and organisational skills, with the ability to independently manage priorities and deadlines.

About TLT

TLT is a fast-paced, fast-growing, and forward-thinking law firm that helps clients stay one step ahead. We work with high-profile clients in innovative sectors, with local, national, and international reach. In 2022, we were named Law Firm of the Year at The British Legal Awards, recognising our incredible success story.

Our Benefits

We value our employees highly and want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme, including 25 days' holiday (which will increase to 30 days based upon length of service) and private medical insurance.

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