Health Professional Complaints Lead
1 month ago
Job Summary:
We are seeking a highly skilled Health Professional Complaints Lead to join our team at Serco. As a key member of our Customer Experience team, you will be responsible for providing clinical insight and leadership in complaints, regulatory investigations, and administrative processes.
Key Responsibilities:
- Accurately respond to clinical complaints and provide support to non-clinical team members.
- Lead investigations prompted by clinical regulatory bodies and develop reporting mechanisms to communicate themes to the business.
- Maintain approval status by completing disability assessments in your specialism.
Requirements:
- Valid NMC, HCPC, or GMC registration.
- Knowledge of healthcare regulations and accreditation standards.
- Prior experience in healthcare administration, quality improvement, or auditing is an advantage.
About Serco:
At Serco, we deliver essential public services around the world. We are a team of 50,000 people responsible for delivering services in areas including defence, transport, justice, immigration, healthcare, and citizen services.
What We Offer:
- Up to 6% contributory pension scheme.
- Life insurance.
- 25 days annual leave plus bank holidays.
- A range of benefits to support your health and wellbeing.
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