Health Professional Complaints Lead

1 month ago

Bristol, Bristol, United Kingdom Serco Full time
Job Title: Health Professional Complaints Lead

At Serco, we are seeking a highly skilled and experienced Health Professional Complaints Lead to join our team. As a key member of our Customer Experience team, you will play a critical role in providing clinical insight, analysis, and leadership in complaints, regulatory investigations, and administrative processes.

Key Responsibilities:

  • Respond to clinical complaints and provide accurate and timely resolutions.
  • Support the Customer Experience team with clinical expertise and knowledge in disability assessment.
  • Lead investigations into clinical regulatory matters.
  • Develop and maintain a suite of documents and reporting mechanisms to communicate themes from complaints.
  • Complete end-to-end case audits in support of complaints from Members of Parliament.
  • Maintain approval status by completing disability assessments in your specialism.

Requirements:

  • Valid and clear NMC, HCPC, or GMC registration.
  • Knowledge of healthcare regulations and accreditation standards.
  • Prior experience in healthcare administration, quality improvement, or auditing is highly desirable.

What We Offer:

  • Up to 6% contributory pension scheme.
  • Life insurance.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support your health and wellbeing.
  • A fantastic culture and supportive team.
  • Company discounts and professional development opportunities.

About Serco:

At Serco, we deliver essential public services around the world. We are a team of 50,000 people responsible for delivering services in areas including defence, transport, justice, immigration, healthcare, and citizen services.

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