IT Support Specialist

Job Title: IT Support Technician

MoneyGram Haas F1 Team is a unique organization that excels both on and off the track. We don't follow the status quo and have made a name for ourselves as the team that does things differently. You may have seen us on Netflix or know that we're the only American-owned team on the Formula 1 grid, but we're more than that.

We have three HQs – Kannapolis in the US, Banbury in the UK, and Maranello in Italy – each staffed by passionate, loyal, and hardworking advocates. At Haas, you'll be involved in various areas of the team, working on a range of projects, and gaining hands-on experience while collaborating with some of the best minds in the world.

Job Summary:

This position reports to the Trackside IT Manager or their designee and is located in Banbury, UK. The successful candidate will be responsible for deploying, supporting, and enhancing IT services and systems, ensuring the delivery of best-in-class IT services and solutions to the company and its users.

Key Responsibilities:

• Provide 1st to 2nd line technical support to our global user base, including trackside, while adhering to defined service delivery levels and policies.
• Provide technical and operational support at demo/heritage, race, or test events either at the track or remotely from the race/event support function.
• Assist with 3rd line technical support where appropriate.
• Help with planning upgrades and changes to the trackside environment.
• Setup and run race/event hardware and software before, during, and after events.
• Manage and maintain spares & inventory and arrange air and sea logistics.
• Assist with asset, stock, and license management.
• Support, monitor, and assist in the administration and troubleshooting of IT services and systems, including but not limited to: Active Directory, Microsoft 365, Windows Server, virtualization, networking, security, and storage.
• Support, monitor, and troubleshoot trackside-specific hardware and software, actioning alerts and notifications on and off event, trackside, and remotely.
• Ensure all issues are logged and followed up accordingly.
• Support other team members to achieve a best-in-class service delivery and set a standard to follow.
• Identify and help deliver continuous improvements.
• Assist with the deployment of updates and changes, adhering to change control, information security, and risk management policies.
• Help develop and promote an innovative and proactive service delivery function.
• Work with third parties for support and purchasing.
• Ensure up-to-date documentation and accurate reporting as required.
• Promote teamwork and effective communications to develop working relationships between all personnel and departments.
• Adhere to all IT, Health & Safety, and wider business processes.
• Follow all safety regulations in all venues.
• Other duties as assigned by the Trackside IT Manager, the Chief Information Officer, or their designee.

Requirements:

• Minimum of 3 years of experience in IT support.
• Further education such as BSc or MIS in an ICT-related qualification or equivalent experience required.
• IT certifications are advantageous.
• Exposure to racing and international environments is advantageous.

Specialized Knowledge and Skills:

• Strong communication skills, written and verbal.
• Strong knowledge of Microsoft client and 365 environments.
• Thorough understanding of business/enterprise-level ITSM systems.
• Robust knowledge of end-user computer hardware troubleshooting, maintenance, and repairs.
• Good understanding of Windows Server environments, Active Directory, and Ethernet networking.
• Good knowledge of business/enterprise-level endpoint management systems.

• Strong awareness of cyber security and be able to identify potential threats.

• Working knowledge of scripting languages such as Microsoft PowerShell.
• Work to a consistently high standard in stressful and time-sensitive situations.
• Quick decision-making skills while working through problems in a scientific and analytical way.
• Work well within a team environment with personnel at all levels.
• A sympathetic approach to your work colleagues and an ability to integrate within a group environment.
• A can-do positive approach and a willingness to help others is essential.

Soft Skills:

• Be self-driven and be able to work with minimal supervision.
• Be reflective and continually seek to improve and enhance the team's service, platforms, and processes.
• Be able to thrive in a team environment, being dependable and a reliable team player.
• A quick thinker, be a flexible and adaptive character with the ability to react and solve problems with speed and efficiency, sometimes under high pressure.
• Be innovative, creative, and forward thinking, encouraging others to be also.
• Be passionate for identifying opportunities to introduce automation and orchestration in security systems and processes.
• Must have excellent communication skills and be willing to continuously learn and improve themselves.

Work Environment Physical Demands:

An ability to work and prioritize within a high-pressure, time-sensitive environment while retaining a methodical approach is essential. The role may require occasional domestic and international travel and a willingness to work long and flexible hours, including some weekends.

This position may require lifting to 50 pounds, repeated bending, squatting, and manual dexterity. Fast-paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post, and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.

At MoneyGram Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.

We look after our team with multiple rewards packages, competitive bonuses, and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best.

If you're passionate about competition, technology, and teamwork, then working at MoneyGram Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed.

Working at MoneyGram Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what's possible and striving for excellence in everything we do.

Due to the nature of the organization, all employees of MoneyGram Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website.

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.

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