IT Support Specialist

9 hours ago

Banbury, Oxfordshire, United Kingdom Newly Weds Foods Full time £33,000 - £39,000
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at Newly Weds Foods in Banbury, UK.

The successful candidate will be responsible for providing 1st and 2nd line support for all end users based at our factory in Banbury, UK.

Key Responsibilities:

  • Maintain the successful day-to-day operation of IT functions across the site by ensuring problem resolution of internal information systems.
  • Provide technical hardware and software support to all end users.
  • Respond to all IT helpdesk tickets raised and reply in a professional, confident, and timely manner as per IT KPIs.
  • Arrange for external technical support where problems cannot be resolved in-house where applicable.
  • Regular maintenance of hardware (PC and peripherals) for business continuity in a factory environment.
  • Maintain all IT-related documentation.
  • Multi-site cover requiring travel and overnight accommodation in the UK and mainland Europe.
  • Out-of-hours support provided on a rota basis to ensure 24/7 cover for production.

Requirements:

  • Hold a relevant IT qualification.
  • Previous experience working in an IT support role would be advantageous.
  • Full driving license.

We offer a competitive salary of £33,000 - £39,000 depending on skills and experience, as well as a range of benefits including:

  • 23 days plus bank holidays, rising to 25 days after 5 years.
  • Enhanced maternity, paternity, and shared parental leave pay.
  • Annual family fun day.
  • Healthcare cash plan.
  • Premium Employee Assistance Programme.
  • Cycle to work scheme.
  • Employee events.
  • Incentivized "Refer A Friend" Scheme.

Please note that this job description is subject to change and may not be comprehensive. We reserve the right to modify or withdraw this job description at any time.

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