Strategic Programme Manager

1 week ago

Taunton, Somerset, United Kingdom Community Council for Somerset Full time
About the Role

We are seeking an experienced and skilled professional to lead our Village Agent Programme, a strategic initiative that aims to improve health and wellbeing, and support communities to thrive together in Somerset.

Key Responsibilities
  • Programme Delivery: Oversee the delivery of high-quality Village Agent Services, promoting a learning culture and driving growth through role modelling.
  • Team Leadership: Lead all managers and operational employees within the Village Agent Programme to deliver our strategic goals.
  • Agent Locality Management: Coach and lead Agent Locality Managers to enhance overall performance and continuous professional and personal development.
  • Active Leadership: Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.
  • Communication and Collaboration: Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality service.
Enabling Change
  • Service Impact: Ensure that the impact of the Village Agent services is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials.
  • Innovation and Development: Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
  • Performance Analysis: Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on client outcomes.
  • Service Development: Be responsible for leading service development annually, responding to evidence of need and seeking to implement community solutions; whilst identifying and mitigating risk.
  • Community Development: Drive community development through the Village Agent service, supporting the team to identify gaps and implement sustainable community solutions.
  • Reporting and Safeguarding: Take responsibility for collating quarterly, annual and ad hoc reports internally for the Senior Leadership Team and Trustees and externally for funders as required. Act as the Safeguarding Lead Officer for Client Services, and work closely with the CCS Safeguarding Lead.
  • Quality Assurance: Contribute to the development of quality assurance systems.
  • Operational Management: Assist in managing the organisation's day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity's work.
  • Policy and Partnerships: Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.
Building Connections
  • Partnership Development: Build and maintain positive working relationships with our collaborators, including commissioners, public sector officers and senior operational managers across a range of sectors and organisations.
  • Leadership and Representation: Show generous leadership and actively promote CCS values at all times. Attend relevant partnership and operational meetings for Village Agent services. When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.

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