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Digital Service Delivery Manager
2 months ago
We are seeking a highly skilled Digital Service Delivery Manager to join our team at the NHS. As a key member of our management team, you will be responsible for the development and delivery of a high-quality digital support service.
Main Responsibilities- Provide advanced support to all aspects of work relating to the delivery of a high-quality digital support service, ensuring and maintaining robust processes and procedures within the following areas: Service Desk, Systems Support, Data Quality, System Configuration, Release Management.
- Become a key member of the management team, providing updates and assurance to the wider digital service for the areas of responsibility.
- Previous experience of delivering high-quality digital support services within a complex environment, managing multiple critical and non-clinical systems is essential.
- Educated to degree level, and/or have an appropriate level of training and experience in providing digital support services.
- Evidence of continued professional development.
- Programme and Project Management qualification e.g. MSP, PRINCE2 or similar.
- Experience of leading clinical safety investigations and contributing to clinical safety assessment reviews within the remit of digital systems.
- Experience of leading and managing multiple teams to deliver business and clinical critical digital systems.
- Significant experience of working at a senior manager level in the NHS, with hands-on delivery and management of complex systems.
- Significant demonstrable experience of managing multiple projects/priorities and meeting deadlines.
- Specialist knowledge and experience of how systems can support colleagues in the treatment/care of patients/clients.
- Experience of working in a change environment with multiple stakeholders and suppliers to secure engagement to deliver change.
- Experience of writing complex reports and undertaking assurance activities in line with best practice.
- Working in partnership with multiple stakeholders to achieve common objectives and delivery of high-quality services.
- Problem-solving skills and ability to respond to sudden unexpected demand, good operational thinker with strategic awareness.
- Excellent analytical and problem-solving skills with ability to analyse, interpret and resolve issues.
- Ability to present information in a meaningful manner to a non-technical audience, as well as analyse, present and interpret data from a number of different sources.
- High level of interpersonal, verbal, listening and written skills.
- Ability to negotiate with, persuade and influence a range of stakeholders, both internal and external.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
