Digital Service Delivery Director

4 weeks ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

Somerset NHS Foundation Trust is seeking a highly skilled Digital Service Delivery Manager to lead the development and delivery of a high-quality digital support service. As a key member of the management team, you will be responsible for providing advanced support to all aspects of work relating to the delivery of a high-quality digital support service, ensuring and maintaining robust processes and procedures within the following areas: Service Desk, Systems Support, Data Quality, System Configuration, Release Management.

Main Duties of the Job

As the Digital Service Delivery Manager, you will provide advanced support to all aspects of work relating to the delivery of a high-quality digital support service, ensuring and maintaining robust processes and procedures within the following areas: Service Desk, Systems Support, Data Quality, System Configuration, Release Management. You will become a key member of the management team, providing updates and assurance to the wider digital service for the areas of responsibility.

About Us

Somerset NHS Foundation Trust offers employees a wide range of benefits, including flexible working, the NHS pension scheme, generous annual leave allowance, and a commitment to career development. We are proud of our skilled, diverse workforce and as an inclusive employer, we welcome applications from all backgrounds. Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty, and stunning coastlines while still being a stone's throw away from bustling city centres like Bristol, Bath, and Exeter.

Job Responsibilities

Please refer to the attached Job Description and Person Specification for more information about this role.

Qualifications

  • Educated to degree level, and/or have an appropriate level of training and experience in providing digital support services
  • IT Service qualification ITIL
  • Evidence of continued professional development

Experience

  • Experience of leading clinical safety investigations and contributing to clinical safety assessment reviews within the remit of digital systems
  • Experience of leading and managing multiple teams to deliver business and clinical critical digital systems
  • Significant experience of working at a senior manager level in the NHS, with hands-on delivery and management of complex systems
  • Significant demonstrable experience of managing multiple projects/priorities and meeting deadlines
  • Specialist knowledge and experience of how systems can support colleagues in the treatment/care of patients/clients
  • Experience of working in a change environment with multiple stakeholders and suppliers to secure engagement to deliver change
  • Experience of writing complex reports and undertaking assurance activities in line with best practice
  • Working in partnership with multiple stakeholders to achieve common objectives and delivery of high-quality services

Additional Criteria

  • Problem-solving skills and ability to respond to sudden unexpected demand, good operational thinker with strategic awareness
  • Excellent analytical and problem-solving skills with ability to analyse, interpret and resolve issues
  • Ability to present information in a meaningful manner to non-technical audience, as well as analyse, present and interpret data from a number of different sources
  • High level of interpersonal, verbal, listening and written skills
  • Ability to negotiate with, persuade and influence a range of stakeholders, both internal and external


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