Digital Service Delivery Manager

4 weeks ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

Somerset NHS Foundation Trust is seeking a highly skilled Digital Service Delivery Manager to join our dynamic team. As a key member of our management team, you will be responsible for the development and delivery of a high-quality digital support service.

Main Duties

As the Digital Service Delivery Manager, you will provide advanced support to all aspects of work relating to the delivery of a high-quality digital support service. This includes ensuring and maintaining robust processes and procedures within the following areas: Service Desk, Systems Support, Data Quality, System Configuration, Release Management.

About the Role

You will become a key member of the management team, providing updates and assurance to the wider digital service for the areas of responsibility. Previous experience of delivering high-quality digital support services within a complex environment, managing multiple critical and non-clinical systems is essential.

Requirements

Essential qualifications include a degree level education, and/or an appropriate level of training and experience in providing digital support services. IT Service qualification ITIL is also required. Evidence of continued professional development is essential.

Desirable Qualifications

Programme and Project Management qualification MSP, PRINCE2 or similar is desirable.

Experience

Essential experience includes leading clinical safety investigations and contributing to clinical safety assessment reviews within the remit of digital systems. Significant experience of working at a senior manager level in the NHS, with hands-on delivery and management of complex systems is also required.

Key Skills

Excellent analytical and problem-solving skills, with the ability to analyse, interpret and resolve issues. High-level interpersonal, verbal, listening and written skills are also essential.



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