Customer Service Representative
11 hours ago
We are seeking a highly organized and detail-oriented individual to join our Relations team as a Customer Care and Complaints Advisor. As a key member of our team, you will provide administrative support to the department, ensuring seamless day-to-day operations.
Key Responsibilities:- Provide administrative support to the Relations team, including handling complaints, enquiries, and letters of claims.
- Complete Subject Access Data Requests (SADRs) in a timely manner and in line with GDPR requirements.
- Compile Financial Ombudsman Services (FOS) case files.
- Locate information upon request for Customer Relations case handlers.
- Support the team to achieve the department's Key Performance Indicators.
- Maintain accurate records of all customer contact using the CMS system and adding complaints to the complaints log.
- Previous administration experience.
- Confident telephone manner.
- Confident on Excel.
As a Customer Care and Complaints Advisor, you will have the opportunity to work in a dynamic and supportive team environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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