Account Executive

5 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Blackhawk Network Full time
About Blackhawk Network

Blackhawk Network is a leading provider of global branded payment technologies. We foster connections between brands and their customers, employees, and partners by transforming transactions into meaningful relationships.

Job Summary

We are seeking a highly skilled Account Executive to join our team. As a key member of our Content department, you will be responsible for driving business development across all Blackhawk channels.

Key Responsibilities
  • Develop and manage relationships with Content partners, including the Cyclescheme network, to maximize their potential.
  • Support the Cyclescheme retail network across the UK and Ireland, ensuring high levels of customer service and efficiency.
  • Onboard new Cyclescheme UK or Ireland partners onto the network, ensuring adherence to company processes, deadlines, and policies.
  • Facilitate the Cyclescheme retailer contract process, ensuring accurate and timely recording of commercial information.
  • Train and educate new partners on processes and Cycle to work guidance.
  • Manage issue resolutions and escalation, liaising with internal business functions as needed.
  • Implement partner training and webinars to improve engagement and knowledge.
  • Deliver and support store visit strategy, continuously reviewing and refining internal work instructions to support Cyclescheme retail processes.
  • Work closely with our contact centre to support Retailer Partner enquiries.
  • Ensure marketing campaigns are supported and managed in line with incentives marketing requirements.
Requirements
  • Strong commercial awareness, with experience of assessing P&L and sales performance reports.
  • Proficient in Microsoft Office, including Word, Excel, and PowerPoint.
  • Excellent interpersonal skills, with the ability to positively engage with internal and external stakeholders at all levels.
What We Offer

We provide a competitive range of Employee Benefits, designed to give all our employees a better quality of work-life, decrease stress, and foster a great culture. These include 25 days annual leave, additional appreciation days, additional leave for volunteering, birthday time off, enhanced maternity, paternity, and adoption pay, pension, group income protection, private medical insurance, employee assistance programme, and more.

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