Apprentice Customer Experience Representative
6 days ago
Customer Experience Specialist Service Advisor Apprenticeship
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills, including understanding customer and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey. You will use appropriate resources and technology to support the needs of the customer.
This role will be based in the Service Department, with a view to developing the skills to start your career as a Service Advisor. People who complete the Customer Experience Specialist Service Advisor Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Service Advisor, Customer Support Executive, Service Manager, and Product Support Specialist.
The Role of a Customer Experience Specialist Service Advisor
- Analyzing service levels and developing options for improvement
- Learning how to provide the correct customer service within the Motor Industry
Desired Skills and Personal Qualities
- First-class customer service skills
- Complaint resolution skills
- GCSE grades or equivalent A*- C) in Mathematics and English Language
You will be required to work a minimum of 30 hours per week, with at least 20% of your working hours allocated to 'off-the-job' training, which will take place in one-week blocks at our Apprentice Academy. We will support you in gaining Functional Skills in Mathematics and English should you require them.
About the Mercedes-Benz Apprentice Programme
The Mercedes-Benz Apprentice Programme is designed to provide you with the skills and knowledge needed to succeed in a customer-facing role. As a Customer Experience Specialist Service Advisor Apprentice, you will have the opportunity to work with a leading manufacturer in the Motor Industry and develop a career in customer service.
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