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Complaints Resolution Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Teleperformance Full time
Job Title: Complaints Handler

Job Summary:

We are seeking a skilled Complaints Handler to join our team in Glasgow, UK. As a Complaints Handler, you will be responsible for managing and investigating customer complaints in a timely and professional manner.

Main Responsibilities:

  • Investigate and resolve customer complaints in accordance with company policies and procedures.
  • Communicate with customers, clients, and stakeholders to gather information and provide updates on complaint progress.
  • Manage and prioritize multiple complaints simultaneously, ensuring timely resolution and adherence to regulatory requirements.
  • Develop and maintain knowledge of compliance requirements and regulatory standards.
  • Provide feedback and contribute to continuous improvement initiatives.

Requirements:

  • Minimum 1 year of experience in complaint handling within a financial services organization.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong problem-solving and analytical skills, with the ability to investigate complex complaints.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Knowledge of regulatory requirements and compliance standards.

Competencies:

  • Customer-focused approach.
  • Excellent communication and influencing skills.
  • Advanced relationship building and stakeholder management skills.
  • Resilience and focus in a high-pressure environment.

What We Offer:

As a Complaints Handler at Teleperformance, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional growth and development.