IT Support Specialist

6 days ago


Basildon, Essex, United Kingdom Network UK Consultancy Ltd Full time

Job Overview:

We are seeking a highly skilled IT Support Specialist to join our team at Network UK Consultancy Ltd. As an IT Support Specialist, you will be responsible for providing expert-level technical support for our clients' IT infrastructure, including Microsoft Server environments, cloud-hosted servers, and network security.

Key Responsibilities:

  • Manage and Maintain IT Infrastructure: Ensure the stability and security of our clients' IT systems, including Active Directory, DNS, and Group Policies.
  • Design and Implement Network Solutions: Set up and manage virtual environments using Microsoft Hyper-V, deploy and maintain cloud-hosted servers, and configure firewalls and secure network perimeters.
  • Provide Expert-Level Support: Troubleshoot and resolve complex technical issues, provide technical guidance and support to clients, and ensure network stability.
  • Collaborate with Cross-Functional Teams: Work closely with our sales, marketing, and delivery teams to ensure seamless delivery of IT services to our clients.
  • Stay Up-to-Date with Industry Trends: Continuously update your knowledge and skills to stay current with the latest IT technologies and trends.

Qualifications:

  • 3+ Years of IT Engineering Experience: Proven experience in IT engineering, with a strong background in Microsoft Server, Hyper-V, and networking.
  • Hands-on Experience with Cloud Services: Experience with cloud services, including Azure, AWS, and Google Cloud.
  • Strong Troubleshooting and Communication Skills: Excellent troubleshooting and communication skills, with the ability to work effectively with clients and internal stakeholders.
  • Certifications and Education: Relevant certifications, such as MCITP, CompTIA Network+, and a degree in Computer Science or a related field.

What We Offer:

  • Competitive Salary and Benefits: A competitive salary, paid time off, and a comprehensive benefits package.
  • Opportunities for Professional Development: Opportunities for professional growth and development, including training and certification programs.
  • Collaborative and Dynamic Work Environment: A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional IT services.

Ideal Candidate:

  • Systematic and Analytical Approach: A systematic and analytical approach to problem-solving, with a strong attention to detail.
  • Excellent Communication Skills: Excellent communication skills, with the ability to work effectively with clients and internal stakeholders.
  • Hands-on Approach: A hands-on approach to challenges, with a willingness to learn and adapt to new technologies and trends.
  • Customer-Focused: A customer-focused approach, with a strong commitment to delivering exceptional IT services.


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